Help and contact

Use the link in your confirmation email, or go to Find my order and enter your order reference and email. We’ll email you a 6-digit code.

Rescheduling online is coming soon. For now, contact support from your order page. We only confirm a change once a replacement window is reserved.

Report it from your order page as soon as you can. Every bag has a scan history, which we use to trace it. Claims terms are being finalised.

We authorise your card for the estimate when you book and take payment for the approved total after your items pass our quality check. Refunds go back to the original card.

Only if you choose it at checkout, the driver may leave your items at the place you describe and take a photo as proof. Otherwise we hand over in person using your PIN.